Live Help (Support Chat)

The quickest way to get started working with and engineer is to "chat" on the computer. Chatting is the fastest way to get support as our engineers are capable of supporting multiple clients at the same time.  Chatting is simple and your connected with a real live support engineer that can help you with your problem.  If you have not tried Support Chat, all it takes is a single click of your mouse.

Ticket Mail

Ticket Mail is our system which receives an e-mail from you and automatically opens a support ticket under your name.  In the subject line of the e-mail you give a short description of the type of problem you are having like, "Can't print" or "OfficeMate shows error 203", then in the body of the e-mail give a detailed description of what exactly is going wrong.  Be as descriptive as possible as this will help the engineers evaluate your problem.  As with every support ticket created a support engineer is notified, assigned, and begins to work to help you.

Support Portal

You also have direct access to our web support portal.  The web support portal allows you to enter new support tickets, check on the status of open support tickets, see your invoices (admins only), and even access the knowledge database of support issues we have previously solved for you.  The support portal offers a plethora of information about your practice and give you complete control over your user experience.

Telephone Support

Of course you can always call us and speak directly with a support engineer.  When you call you will be placed in line on a first come first served basis.  Because support engineers can only talk to one practice at a time, you might have to wait