Shhhh, Don't tell anyone we told you...
we want to tell you a secret about how computer companies really make their money!

The pay-by-the-hour computer company

Computer support companies that charge per hour have technicians that come to your office to solve your computer problems when they happen.  These on-site technicians are pretty expensive folks to have around.  Needless to say it costs the computer company a pretty penny when their on-site technicians are not "billing hourly costs" to clients like you.  In many cases the on-site technicians are responsible for producing their own billing and they even get paid based on how many "billable" (there's that word again) hours they bring in.  In these situations you have on-site engineers that need to see as many people per day as possible so they can earn enough billable hours to make the boss happy.  They simply do not have the time or energy to fix anything other than what they came out to fix, and there is no reason for them to "show" anyone how to solve a problem themselves because that means one less billable call in the future.

The "preventative" maintenance computer company

Some computer support companies do regular "preventative" maintenance visits to their clients.  These visits are scheduled on certain days at certain times and this is so those on-site technicians can book up their day visiting as many clients as they can fit into that schedule.  When an on-site technician visits your office for their scheduled time, they have a block of time to complete their tasks.  They are not allowed to go over their allotted time without talking with the customer to get approval for more billable time.  Well here is a little secret that I bet you did not know.  In most cases if the on-site technician finishes his "preventative" tasks early, they are often instructed to just find other things to do to fill the time allotted!  In some cases support companies will allow the on-site technician to leave the clients office even if they have not used up all the hours allotted, but they still charge the client.  You still pay for time whether used or not!  Support companies love this method of support as it gives them guaranteed billable hours and they take no risk because if you need more help, they simply bill you by the hour.

There is a better way, the SMART way!

The "SMART" computer company

Sure there is a smarter way to get everyone in your entire company support right when they need it without you paying outrageously high hourly rates; we call it active support or I.T. Peace of Mind. We take all of the best things about hourly support, the best things about preventative maintenance, add a live help desk that anyone in your company can call anytime they need help and you have a world class computer support partner ready to help your company.  But just because we offer more than your typical support provider does not mean we stop there.  Included with every support package we monitor over 300 points of failure on your servers, automatically apply patches to every machine in your company, update your virus protection, and much much more.  Oh, and did we mention we offer all this 24 hours a day 7 days a week for no additional charge. We can even include unlimited on-site support visits!  It’s time to introduce you to I.T Peace of Mind.

Contact us now to begin your SMART support!